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FAQ's
❓ Frequently Asked Questions (FAQs)
Welcome to OK Product’s FAQs page! Below you’ll find answers to the questions we get asked the most. If you can't find what you're looking for, feel free to contact us at support@okproduct.in.
🛍️ Orders
Q: How do I place an order?
A: Simply browse our products, click “Add to Cart,” and proceed to checkout when you’re ready.
Q: Can I change or cancel my order?
A: Yes, as long as the order hasn't been processed or shipped. Please contact us immediately at support@okproduct.in.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking link via email. You can also track your order from your account dashboard.
🚚 Shipping
Q: What are your shipping options?
A: We offer Standard (5–7 days) and Express (2–3 days) delivery across India.
Q: Do you offer international shipping?
A: Not at the moment. We currently ship only within India.
Q: How much does shipping cost?
A: Standard shipping is ₹50. Express delivery is ₹150. Orders above ₹1,000 qualify for free standard shipping.
💸 Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, Net Banking, and Cash on Delivery (COD).
Q: Is it safe to shop on your website?
A: Absolutely! Our store uses secure SSL encryption and trusted payment gateways for your protection.
🔄 Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused and unopened products. For more details, visit our Return Policy.
Q: How do I request a refund?
A: Send us an email at support@okproduct.in with your order number and reason for return.
📦 Product Information
Q: Are your products original and authentic?
A: Yes, we only sell 100% authentic and quality-checked products.
Q: What if the item I received is damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos. We’ll make it right ASAP.